2024年7月8日上午，现代供应链管理研究院第104期学术论坛在明哲楼504如期举行。主讲人吴皓，华中科技大学管理科学与工程专业博士研究生。研究领域主要为智慧医疗管理，运营管理与市场营销交叉等。报告题目为“A Blessing or a Curse? Teletriage Service in Healthcare”。

论坛上，吴皓博士就他的研究成果，向在场的参会人员进行了一场细致而生动的汇报分享。在随后的互动环节中，与会者积极提问，并就吴皓博士的研究成果展开了热烈讨论。现场气氛活跃，思想碰撞激烈。未来，我院将继续加强高质量科研交流平台的建设，为学者们提供更多的交流与合作机会，共同打开科研工作的新局面，并为学校的双一流建设注入新的活力。

【摘要】

Teletriage is a telehealth service that uses telecommunication technologies to screen patients remotely to determine patients’ condition and need for medical treatment. This paper investigates how teletriage service affects patients’ decisions to seek medical treatment and when healthcare providers (e.g., medical businesses, hospitals, or clinics) should launch teletriage. We show that teletriage can draw more mild patients to seek treatment while deterring more severe patients. Consequently, even if teletriage is costless, healthcare providers might abandon this service, despite the fact that teletriage always improves patient surplus. Patients can be better off seeking medical treatment from a provider who charges a higher treatment price. Adoption of teletriage leads some providers to increase their price of medical treatment but other providers to reduce it. When providers can charge a fee for patients to use teletriage, they always launch teletriage and may even pay patients for using teletriage. Patients can be better off if providers charge patients a fee for the teletriage service. These results caution healthcare policymakers that teletriage can exacerbate healthcare inefficiency instead of alleviating it. Nevertheless, to improve patient surplus, the government should sometimes subsidize providers to offer teletriage or allow providers to charge a teletriage fee.

【报告人简介】

吴皓，华中科技大学管理科学与工程专业博士研究生。研究领域主要为智慧医疗管理，运营管理与市场营销交叉等。相关研究成果已发表在IISE Transactions上，另有多篇文章处于Management Science、Production and Operations Management以及Transportation Research Part E等期刊的修改阶段。  

撰稿：王   戈

初审：冯月昕

复审：刘   旭

终审：张   颖